Terms & Conditions

1. Acceptance of Terms

By accessing the ThinkCode IT Solutions website (thethinkcode.com) or engaging our automation development services, you agree to be legally bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Service Delivery & Setup Fee + Retainer Model

ThinkCode delivers bespoke workflow automation, AI voice receptionist pipelines, and custom software systems under a hybrid setup fee and ongoing monthly retainer structure:

• Setup Fee: Covers custom architecture, prompt engineering, CRM API integration, testing, and deployment. Setup fees are non-refundable once engineering milestones are commenced.
• Monthly Retainer: Covers dedicated telephony server hosting, API webhook infrastructure, talk minute allocations, prompt maintenance, and continuous SLA support. Retainers are billed every 30 days.

3. 100% Intellectual Property & Code Ownership

We believe in zero vendor lock-in. Upon full payment of the setup fee and active retainer standing, the client retains 100% ownership of all custom workflow logic, webhook scripts, database schemas, and documentation created specifically for their business.

4. Service Level Agreements (SLA) & Telephony Limits

While we maintain redundant multi-carrier telephony architectures designed for 99.9% uptime, ThinkCode is not liable for upstream carrier outages (e.g. global telecommunication provider downtime). We deploy automated secondary routing failovers to mitigate downtime risks.

5. Limitation of Liability

In no event shall ThinkCode IT Solutions Pvt Limited, its directors, employees, or AI agents be liable for any indirect, consequential, or exemplary damages resulting from the use or inability to use our automation workflows.

6. Governing Law

These terms shall be governed by and construed in accordance with the laws of Pakistan, without regard to its conflict of law provisions.