Privacy Policy

1. Introduction & Scope

ThinkCode IT Solutions Pvt Limited ("ThinkCode", "we", "us", or "our") is dedicated to protecting the privacy and personal data of our website visitors, clients, and end-users who interact with our AI workflow solutions, voice assistants, and custom software systems.

This Privacy Policy explains what information we collect, how we process and protect it, and your legal rights regarding your personal information.

2. Information We Collect

• Directly Provided Information: When you book a free audit, request contact, or register for our services, we collect your name, email address, phone number, company website, and workflow requirements.
• AI Telephony & Voice Interaction Data: When prospective clients or end-users interact with our AI receptionists (e.g., in legal or clinical demos), audio streams and text transcripts are processed solely for fulfilling the inquiry, triage, and CRM synchronization.
• Automated Device & Usage Data: IP addresses, browser types, operating systems, and page navigation patterns collected via standard secure server logs.

3. HIPAA & Healthcare Privacy Readiness

For medical spas, dental practices, and healthcare clients, our clinical AI pipelines are architected with HIPAA-compliant data encryption standards (AES-256 at rest and TLS 1.3 in transit). We execute Business Associate Agreements (BAAs) with eligible clinical enterprise clients.

4. TCPA & Automated Communication Consent

We adhere strictly to the Telephone Consumer Protection Act (TCPA). Automated SMS confirmations, review requests, and voice notifications are dispatched only to users who have provided express affirmative consent. All SMS automated workflows support standard opt-out commands (e.g., "STOP", "UNSUBSCRIBE").

5. Data Sharing & Third-Party Processors

We do not sell, rent, or monetize your personal data. We utilize trusted infrastructure providers strictly to deliver our services (e.g., Twilio for SIP telephony, cloud databases, and CRM endpoints like Clio or Dentrix when configured on client authorization).

6. Data Retention & Your Rights

You retain the right to access, rectify, or request the permanent deletion of any personal data stored in our systems. To submit a data access or deletion request, please email us at privacy@thethinkcode.com.

7. Contact Information

ThinkCode IT Solutions Pvt Limited
Rafi Qamar Road, Bahawalpur 63100, Punjab, Pakistan
Official Email: hello@thethinkcode.com
Direct Phone / WhatsApp: +92 307 0825484